Amazon Connect Cases

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With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/cases.html">Amazon Connect Cases</a> in the <i>Amazon Connect Administrator Guide</i>.

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v2022-10-03
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7d ago
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1 published version, newest first.

  1. v2022-10-03LatestPublished

    With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/cases.html">Amazon Connect Cases</a> in the <i>Amazon Connect Administrator Guide</i>.

    7d ago
    6/26/2026
    Changelog

    Imported from specification