Version 2022-10-03

/apis-guru/amazon-connect-cases/2022-10-03

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/cases.html">Amazon Connect Cases</a> in the <i>Amazon Connect Administrator Guide</i>.